These Terms of Service govern the use of the website and all purchases made by customers located in Australia.
By accessing the website or completing an order, the user confirms that they have read, understood, and accepted these terms in full, in accordance with the Competition and Consumer Act 2010 (Cth), Schedule 2 – Australian Consumer Law, including provisions relating to consumer guarantees and fair trading.
Certain features of the website may require the creation of a personal account.
The user agrees to provide accurate and up-to-date information and to maintain the confidentiality of login credentials. All activities conducted through the account remain the sole responsibility of the user.
The store reserves the right to suspend or terminate accounts in cases of misuse, fraudulent activity, or breach of these terms, in accordance with section 18 of the Australian Consumer Law regarding misleading or deceptive conduct.
The store is not responsible for consequences resulting from incorrect information provided by the user or improper use of the website.
Products displayed on the website are described as accurately as possible. However, minor variations may occur due to materials, manufacturing processes, or device display settings.
All prices are listed in euros (€) and include applicable taxes and charges in accordance with the A New Tax System (Goods and Services Tax) Act 1999 (Cth).
The store reserves the right to modify product information and prices at any time. The applicable price is the one valid at the time of order confirmation.
Order confirmation constitutes full acceptance of these terms.
The purchasing process includes product selection, addition to cart, verification of entered details, and payment completion.
An order is considered final once payment has been successfully received and confirmation has been issued.
After payment is completed, orders are typically processed within 3–5 business days.
Processing Cut-Off Time
Estimated delivery time is 5–9 business days from the dispatch date.
In accordance with section 18 and section 29 of the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010 (Cth)), customers are provided with clear and accurate information regarding order cancellation conditions.
More details, please refer to the store’s Order Cancellation Policy.
Customers may request a replacement within 15 days of receiving the order.
In accordance with sections 54–58 of the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010 (Cth)), customers are entitled to request a return within 15 days from the date of receiving the order.
Returns may be requested under the following conditions:
After receiving and verifying the returned product, the refund will be processed within 2–3 business days.
Refunds will be issued using the same payment method used for the original purchase.
The time required for funds to appear may vary depending on the financial institution or payment service provider.
More details, please refer to the store’s Return, Exchange, or Refund Policy.
Personal data is processed in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Data is used solely for order processing, customer service, and legally permitted purposes.
Personal information will not be disclosed to third parties without a lawful basis.
In the event of a dispute, both parties agree to attempt resolution through direct communication. If no agreement is reached, disputes will be handled by competent Australian authorities in accordance with applicable legislation.
Email: quotations@nookupio.com
Phone: +81 (708) 914 78 36
Address: 5-1-25 MINAMIYASUI-CHO, SAKAI-KU, SAKAI-SHI, OSAKA 590-0064, JAPAN
Customer Service Hours: Monday to Friday, 10:15 – 15:15
The store is committed to providing a transparent, secure, and compliant shopping experience, ensuring professionalism and customer support at every stage.
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