Contact Us

1. Introduction

Customer relationships are a core part of the store’s daily operations.

The store places strong emphasis on communication, transparency, and availability throughout all stages of the purchasing experience.

For any enquiry, assistance request, or general contact, clear and accessible communication channels are provided through the website.

2. Contact Information

Customers can contact the store’s customer service team using the following details:

Email: quotations@nookupio.com
Phone: +81 (708) 914 78 36
Address: 5-1-25 MINAMIYASUI-CHO, SAKAI-KU, SAKAI-SHI, OSAKA 590-0064, JAPAN

3. Service Hours

Customer service is available from Monday to Friday, 10:15 to 15:15, excluding public holidays.

During these hours, the store ensures that all enquiries are handled efficiently and with appropriate attention.

4. Customer Support and Response Time

All requests submitted through the website or contact channels are handled with professionalism and care.

The store aims to respond as promptly as possible, taking into account the volume of incoming enquiries.

The objective is to provide clear, accurate, and appropriate responses for each individual case.

5. Useful Information

To facilitate efficient handling of requests, customers are encouraged to provide the order number and a brief description of the enquiry when applicable.

The store supports customers throughout all stages of the purchasing process, from order placement to delivery, ensuring consistent service quality and ongoing assistance.

The store is committed to providing a reliable and smooth shopping experience, in line with the Australian Consumer Law (Competition and Consumer Act 2010 (Cth)), ensuring accessibility and support at all times.